Terms & conditions

Last Updated: 25-08-2025

Welcome to the Jandalah application. By using this app, you agree to the following terms and conditions:

1. Eligibility

  • Users must be at least 18 years old.
  • If under 18, written consent from a legal guardian is required.

2. Account Creation

  • Users must provide accurate and complete information when registering.
  • False or misleading information may result in account suspension or termination.

3. Account Responsibility

  • Users are fully responsible for maintaining the confidentiality of their login details.
  • Jandalah is not liable for any consequences resulting from password sharing or negligence.

4. Financial Transactions

  • All purchase and sale requests of Jandalah units are final and non-refundable.
  • Balance is added only after review and confirmation of the transfer by Jandalah’s team.

5. Gold Backing

  • Each Jandalah unit is 100% backed by real gold held in approved banks or vaults.

6. Transparency and Auditing

  • Gold reserves are periodically audited by an independent third party.
  • Regular reports are published to ensure transparency.

7. Prohibited Activities

  • The app may not be used for any illegal or non-compliant activities, including prohibited speculation or money laundering.

8. Compliance with Financial Regulations

  • Jandalah complies with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations under Saudi and international laws.

9. Data Protection & Privacy

  • Jandalah is committed to protecting user data in accordance with the Saudi Personal Data Protection Law (PDPL).
  • Data will not be shared with third parties except where legally required or with user consent.

10. Risk Responsibility

  • Jandalah is not responsible for unit price fluctuations or technical issues beyond its control (e.g., cyberattacks).
  • Users bear full responsibility for their investment decisions.

11. Changes to Terms

  • Jandalah reserves the right to modify these terms at any time.
  • Users will be notified via email or in-app notification.
  • Continued use of the app constitutes acceptance of the updated terms.

12. Governing Law & Jurisdiction

  • These terms are governed by the laws of the Kingdom of Saudi Arabia.
  • Saudi courts shall have jurisdiction over any disputes following good-faith settlement attempts.